FAQ / Support

General FAQ

What is StraightAce?

StraightAce is a learning system that helps middle schoolers more easily grasp core lessons they need for success in Math and English, providing online access to hundreds of lessons and thousands of practice questions. Parents can check in on their child’s studies through StraightAce Link, a cloud-based dashboard featuring detailed progress reports. Content for StraightAce is developed by Benesse, one of the largest and most trusted educational companies in the world.

What topics does StraightAce cover?

StraightAce Math covers the full 6th, 7th, and 8th grade math curriculum as defined in the U.S. Common Core State Standards. Our new StraightAce English: Grammar and Vocabulary introduces students to core language skills for better reading and writing. StraightAce includes 150 lessons for each grade. To see our full list of topics, check out our comprehensive topic lists:

StraightAce Math
StrightAce English: Grammar and Vocabulary

What devices can I use StraightAce on?

You can use StraightAce on any computer, tablet, or smartphone connected to the internet. Mobile users can also download the StraightAce app for iPhone, iPad, or iPod with iOS 4.0 or above. StraightAce is also available for Android smartphones and tablets running Android 2.2 or above.

What are the Common Core State Standards?

The Common Core State Standards (also known as the Common Core or CCSS) are a set of new K-12 education standards to help US students master important core skills. These skills are critical for educating our children to meet globally competitive standards. Find out more about the CCSS at www.corestandards.org.

Does StraightAce collect personal information?

We take user privacy very seriously, so rest assured that your personal information is safe with us. We will never sell any of your information to third-party companies or advertisers. Full details are provided in our Privacy Policy and Terms of Use.

Registration:

How do I register?

Registering for StraightAce is easy! Here’s how you get started:

1. Go to Our Pricing Page

2. Select your payment plan.

3. Fill in the form with your correct information and complete sign-up.

That’s it! You can now log in to your StraightAce account. If you’re using an Apple or Android device, you can also download the StraightAce app to your smartphone or tablet.

 

Where do I get the StraightAce app?

The StraightAce app is available for Apple (iOS 4.0+) and Android (2.2+) devices.

Can more than one person be registered to a StraightAce account?

To register an additional child to the parent’s StraightAce account, you must purchase an additional StraightAce subscription.

Do I have to pay to enroll my child in another course?

No, your child can complete an unlimited number of courses.

Once I have downloaded the app onto my device, can I download it onto another device?

Yes. Just be sure to remember your registered email address and password.

What do I get for monthly, 6-months or 1-year subscription?

You get access to all of StraightAce’s content and functions, including all 6th-8th grade math courses and StraightAce Link. As an added bonus, you will also get access to all grades of the StraightAce English: Grammar and Vocabulary.

How do the subscription plans work?

If you purchased a monthly subscription, you will be charged on a monthly basis and your subscription will continue until you cancel it.
For 6-months and 1-year subscriptions, you will make a one-time-payment in advance. After the 6-month or 1-year time period, your membership will be renewed as a MONTHLY subscription at the end of your term UNLESS you have notified us that you do not wish to renew your subscription or would like to renew as 6 months or annual terms. If you wish to renew, you can notify us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

How does your money-back guarantee work?

We are providing a 7-day money-back guarantee for each price plan. If you are not satisfied for whatever reason, you will receive a full refund if you cancel your subscription within the first 7 days of registering.

How do I cancel my subscription?

You may cancel your subscription by emailing our support team at  This email address is being protected from spambots. You need JavaScript enabled to view it. . Please note that after the first 7 days, any amount that you have already paid for your subscription is non-refundable.

Using StraightAce

How do I get started using StraightAce?

You can get started with StraightAce by logging into your account at learn.straightace.com
We recommend using a web browser such as Firefox, Safari, Chrome, or Internet Explorer 9+. You can also download the StraightAce app on your Apple or Android device.

How do I log in to StraightAce

Log in to StraightAce using the email and password you used when registering for StraightAce. You use the same login information to use the app as well as StraightAce Link.

How often should my child use StraightAce?

To start, your child should spend 15 minutes every day using the app. We recommend students spend more time studying on StraightAce after their confidence and ability to work on their own improves.

Can my child select any topic to learn each day, or are the topics automatically selected by StraightAce?

Your child can choose any topic for study at any time. Simply select a new topic under the topic list.

I’m having an issue with StraightAce. Where can I find help?

Check our troubleshooting section. If you can’t find an answer to your particular issue, send us a message through our Contact Us form, or email the Support Team at  This email address is being protected from spambots. You need JavaScript enabled to view it. .

Using StraightAce Link

What is StraightAce Link?

StraightAce Link is a convenient cloud-based dashboard that you can use to follow and encourage your child’s study progress while he or she uses the StraightAce app.

Where can I access StraightAce Link?

StraightAce Link is available online through your Internet browser. Log in to StraightAce Link at link.straightace.com

How can I track my child’s progress?

You can use Progress Reports and the Study Calendar to identify which questions your child has completed for the day. Progress reports are available daily from StraightAce Link after your child has completed a lesson.
 

 

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